Privacy Policy

Red Llama Moving & Storage LLC ("Red Llama," "we," "us," or "our") respects your privacy. This policy applies to information handled through this website and through direct communications related to our moving services.

Information We May Receive

When you contact us by phone or email, you may provide information such as your name, phone number, email address, move date, pickup and delivery addresses, property access details, item inventory, service needs, and any other details you choose to share.

You may also provide information through estimates, service agreements, invoices, claims, photographs, referrals, or in-person conversations.

When you visit this website, our hosting and security providers may process technical information such as your IP address, browser type, device type, pages viewed, referring page, timestamps, and diagnostic or security logs.

This website does not currently collect payment card information. If payment is needed for a move, Red Llama will explain the payment method separately. Do not send payment card numbers through this website or ordinary email.

How We Use Information

We may use information to:

• Respond to questions and prepare moving quotes.
• Plan, schedule, and provide requested moving services.
• Communicate about appointments, changes, invoices, or service issues.
• Maintain business, safety, and customer-service records.
• Protect the website, prevent misuse, and diagnose technical problems.
• Meet legal, licensing, insurance, accounting, or regulatory obligations.

Cookies and Similar Technologies

The website and its service providers may use cookies, logs, or similar technologies for security, performance, diagnostics, fonts, maps, reviews, media, and other provider functions described in their own privacy policies. Your browser may let you block or delete cookies, but some website features may not work as intended afterward.

Third-Party Services

Some third-party services can receive technical information automatically when their content loads. These services include Cloudflare for hosting and security, Google Fonts for typography, Google Maps for location information, and TrustIndex for review displays.

The website also links to services such as Facebook, Instagram, Yelp, YouTube, and Google Maps. Those services may receive information when you follow a link to them. Each provider handles information under its own privacy policy.

When We Share Information

Information may be handled by vendors and service providers that support website hosting and security, email and telephone communications, scheduling, accounting, payment processing, insurance or claims work, and moving services. Information may also be disclosed when required by law, to protect people or property, to address fraud or security concerns, or as part of a business transfer.

Data Retention

Retention periods vary based on the type of record, the service provided, and why the information is needed. Business records may be retained for customer service, dispute resolution, insurance, licensing, tax, accounting, and other legal obligations.

Your Choices

You may contact us to ask about, correct, or request deletion of personal information you have provided. We may need to verify your identity before responding. Some records may need to be retained for legal, insurance, accounting, safety, or dispute-resolution reasons, and third-party providers may hold records under their own policies. You can also choose not to provide optional information, although that may limit our ability to quote or perform a requested service.

Security

No website, transmission, or storage system can be guaranteed completely secure. Please do not send payment card numbers or other sensitive information through ordinary email.

Children's Privacy

This website is intended for adults seeking moving services and is not directed to children under 13. If you believe a child has provided information to us, contact us so we can review the situation.

Changes to This Policy

We may update this policy when our services, website, or legal obligations change. The effective date at the top of the page shows when the current version took effect.

Contact Us

For privacy questions or requests, contact Red Llama Moving:

Red Llama Moving & Storage LLC
85 Essex St
Andover, MA 01810
Phone: 978-242-2756
Email: [email protected]